Refunds and cancellations
Last updated September 17, 2026
Cancellations
You can cancel free of charge until a florist has accepted your order. Write to us with your order number and we refund the full amount to your original payment method. Once the florist has started designing the order, it can no longer be cancelled.
Changes
You can change the delivery date, address or card message until the florist accepts the order. After that we will do our best but cannot guarantee it.
Quality guarantee
If your flowers arrive damaged, noticeably different from what you ordered, or are not delivered on the chosen date for a reason within our or the florist's control, contact us within 48 hours of the delivery date. We will send a replacement or refund the order in full, as you prefer.
Not covered
Deliveries delayed or failed because of an incorrect address or phone number, a recipient who refuses or cannot receive the order, or events outside our control such as severe weather. Flowers are perishable and cannot be returned.
Refunds are issued to the original payment method within 5 business days of approval. Card refunds may take a further 5 to 10 days to appear on your statement; Zelle refunds are sent to the Zelle account the payment came from, and bank transfer refunds to the account it came from (any fee your bank charged to send it is not ours to return).